Refund policy

Most of what we sell is meant to live with you for a long time. When something doesn't, here's how we make it right.

01 — Unwanted Items

We accept returns within 14 days of delivery, refunded to your original payment method. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

To start a return, email a photo of the item and your order number to online@themodernchemist.com.

A few specifics worth noting: return shipping is the customer's responsibility, and items must be packed securely — anything received in unsellable condition cannot be refunded. Original shipping charges are non-refundable unless the item arrived defective.

Return address: The Modern Chemist, 181 E Houston Street, New York, NY 10002.

Final sale: gift cards and seasonal items are non-returnable.

02 — Damaged in Transit

If your order arrives damaged, contact us right away at online@themodernchemist.com. Include a photo of the outer packaging and a photo of the damaged item, and we'll review and walk you through next steps.

03 — Defective or Wrong Item

Received the wrong product, or something that isn't working as it should? Email online@themodernchemist.com with a photo of the issue. If approved, we'll send a prepaid return label and a replacement on the way.

04 — Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund on their end.

If 15 business days have passed since approval and you haven't seen the refund, write to online@themodernchemist.com and we'll look into it.

If anything ever feels off, write to us. We'd rather hear from you than not.